We are big fans of Business Operating Systems (BOS). The foundation of our consulting work to achieve growth and scale is to get every team member working in sync. While the brand of the business operating system isn’t important, whether it’s EOS (Entrepreneurs Operating System), Rhythm Systems, 3HAG, Scaling Up, etc., the benefits of a system are vital.

Ultimately, operating a business is a team sport. If you don’t have a playbook where everything is orchestrated in an organized fashion, then everyone will run down the field and you’ll have to guess what kind of route everyone is running. The use of a BOS can provide the following benefits.

1. Improved Efficiency:
One of the primary benefits of a business operations system is the ability to streamline workflows and processes. With a centralized system in place, you can track and manage everything from productivity and finances to customer orders and employee performance. By creating routine tasks, you can reduce errors and increase efficiency, allowing you to focus on more important tasks that require your attention.

2. Better Communication and Collaboration:
Another advantage of a business operations system is that it allows for better communication and collaboration across different departments and teams. With a central system or software program (we happen to like Ninety.io) that everyone can access, it’s easier to share information, collaborate on projects, and keep everyone on the same page. This helps to reduce misunderstandings, mistakes, and delays, ultimately leading to better results and improved customer satisfaction.

3. Improved Customer Experience:
A business operations system can also help to enhance the customer experience by improving the speed and accuracy of service or product delivery. With daily tracking and status updates, staff and customers can stay informed about the status of their orders, reducing anxiety and building trust. Additionally, with streamlined workflows, you can ensure that team and customers receive the right updates at the right time, reducing the likelihood of errors or delays.

4. Better Decision Making:
With a business operations system in place, you have access to data and analytics that can help you make better business decisions. We do this with Weekly, Monthly, Quarterly and Annual scorecards. By analyzing key performance indicators (KPIs) such as sales figures, product production, service delivery, and customer feedback, you can identify trends, opportunities, and areas for improvement. This helps you to make more informed decisions about everything from product development to marketing strategies, ultimately leading to better business outcomes.

5. Scalability:
Finally, a business operations system can help to support business growth and expansion by providing a scalable platform that can grow and adapt to meet changing needs. With the ability to automate routine tasks, you can focus on strategic initiatives that drive growth and profitability. Additionally, with a centralized process and software system, you can identify areas for improvement and optimize workflows to support future growth. While working at a non-profit for 2 years, we had 70 weekly status meetings with over 400 team members, business operating systems scales and we have seen them work.

A business operations system is an essential tool for any business looking to improve efficiency, streamline workflows, enhance customer experience, make better decisions, and support business growth. With the right system in place, you can optimize your business processes and achieve better results, ultimately leading to greater success and profitability.

Ken Koo, COO